Jennifer Jasmine E. Arfaa

Jennifer Jasmine E. Arfaa, PhD, CPXP, currently serves as the Vice President of Patient and Family Experience at the University of Maryland Medical Center since June 2023. With extensive experience in patient experience leadership, Jennifer has held significant roles including Chief Experience Officer at UC Health and Chief Patient Experience Officer at Thomas Jefferson University Hospitals. Additionally, Jennifer is involved with BAHA Enterprises, providing advisory services to health technology innovators. Jennifer's educational background includes a PhD in Organizational Leadership and Development from the University of Maryland, a Master's in Health Services Administration from The George Washington University, and a Bachelor of Arts in Business Administration from the College of Notre Dame of Maryland.