Jon Hansen

Jon Hansen is an experienced professional in program and service management, currently serving as the Director of the Program Management Office at Bailiwick since February 2011. In this role, Jon oversees the delivery of IT deployments across various sectors, including financial services, retail, telecommunications, and government, efficiently managing both internal and external teams to meet customer demands and budget constraints. Prior to this position, Jon worked at Ericsson as a Service Delivery Manager, addressing global telecommunications customer service challenges, and spent over a decade at Nortel Networks in multiple roles, including Customer Service Account Manager and Field Operations Manager, where Jon implemented a modernization program that significantly enhanced network performance. Jon's career began at Nortel Networks in 1987, focusing on quality verification and field operations. Jon holds an Electronics Diploma in Computer and Digital Electronics from Dunwoody College of Technology.