Carlos Granda

Carlos Granda is an experienced leader in customer experience transformation and operational efficiency, currently serving as Founder and Operating Advisor at Granda & Associates since June 2023. With a focus on private equity and public technology companies, Carlos implements AI-driven strategies to enhance customer journey, retention, and revenue growth. As a Bain External Advisor, Carlos conducts due diligence from a customer experience perspective, improving metrics such as NRR and NPS for technology clients. Additionally, Carlos founded Granda Soccer, Inc., a non-profit dedicated to providing soccer gear for children in need. Previous roles include serving as Portfolio Chief Customer Officer at Hg, and as SVP and VP of Global Customer Success at RingCentral and Google Cloud, respectively. Carlos has also contributed to the advisory board for TSIA, focusing on customer success trends, and holds an advisory position for Saint Mary's College of California's School of Liberal Arts.