Jonathan Mota

Jonathan Mota is a vision-driven advisory professional with nearly a decade of experience in customer experience strategy, digital transformation, and innovation. As the Director of Client Engagement at Bain & Company since 2022, Jonathan provides data-driven insights that enhance customer advocacy and loyalty across Mexico and Latin America. Prior to this role, Jonathan served as a Managing Consultant at EY, where they led key projects in behavioral economics for major banking clients, significantly improving client conversion rates. Jonathan's career began in corporate banking, culminating in a master’s degree in Financial Services from the University of Limerick.