Raymond O. is a seasoned customer and transformation executive with over 27 years of experience leading organizations through cloud transformation and AI adoption. Currently a Senior Advisor at BairesDev and a Global Ambassador for the Customer Success Collective, Raymond has a rich background that includes roles at Microsoft and AWS, where they significantly impacted customer success and operational strategies. They hold a Master of Science from Capella University and a Bachelor of Science from the University of Phoenix, alongside various certifications from Cornell University. Raymond continues to advise startups and enterprises on institutionalizing innovation while maintaining agility.
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