Allison Douglas

Allison Douglas is a seasoned professional with significant experience in customer service and operations. Currently serving as a Senior Customer Representative for Tier II Case Escalation at Bakkt since August 2021, Allison manages case escalations and resolves customer complaints. Previous roles include Operations Services at SapientNitro from March 2014 to March 2015, Receptionist at Jackson Spalding from May 2012 to October 2013, and HR Assistant at First Financial Asset Management from June 2008 to April 2010. Allison holds an educational background from Post University, where studies took place from 2014 to 2016.