Ferdinand Burns (Freddie)

Ferdinand (Freddie) Burns has a diverse work experience spanning from 1992 to 2022. Ferdinand (Freddie) has held various roles in different companies, showcasing their expertise in customer service, leadership, and team management.

Ferdinand (Freddie)'srecent role as the Director of Contact Center Operations at Bakkt involves overseeing the daily operations of the customer service department, setting customer service objectives, and improving employee performance to enhance the customer experience.

Prior to that, they served as the Senior Customer Service Manager at DEXIS, where they provided leadership and motivation to the Customer Service Department, ensuring high levels of customer satisfaction and achieving production and revenue goals.

Burns also held several positions at Cabot Corporation, including Director of North America Business Services, Customer Business Services Manager, Senior Customer Care Manager, and Customer Care Supervisor. In these roles, they managed customer service teams, processed customer orders, improved order processing efficiency, and implemented business continuity plans.

Before transitioning to the corporate world, Burns served as a Military Officer (Major) in the US Army. During their military career, they held various positions such as Assistant Professor of Military Science, Battery Commander, and Technical Gunnery Instructor. Ferdinand (Freddie) achieved outstanding results in increasing program enrollment, earning top commander and unit performance ratings, and successfully instructing and graduating officer students.

In addition to their professional experience, Burns has worked as a Mathematics Instructor and Private Tutor at Sylvan Learning Centers, where they provided mathematics instruction and counseling to students.

Overall, Burns brings a wealth of experience in customer service, leadership, team management, and teaching, making him a valuable asset to any organization.

Ferdinand (Freddie) Burns has a diverse education history. Ferdinand (Freddie) earned a Bachelor of Applied Science (BASc) degree in Mathematics from Furman University. Ferdinand (Freddie) then pursued a Master of Education (MEd) degree in Instructional Psychology and Technology from the University of Oklahoma. Alongside their academic qualifications, Ferdinand also received additional certifications, including a COVID-19 Contact Tracing Certificate from the Johns Hopkins Bloomberg School of Public Health and a Project Management Certification from the Six Sigma Global Institute. Ferdinand (Freddie) also obtained a Lean Six Sigma Green Belt Certification from the same institution. In the past, Ferdinand completed the Small Group Facilitator course at the Leaders Training Course and Outward Bound in Fort Knox, Kentucky. Additionally, they have engaged in ongoing professional development by pursuing a Data Analytics certification, which is currently in progress at the Six Sigma Global Institute. Ferdinand also attended the Cabot College for corporate leadership studies and participated in the Cabot Breakthrough Leadership Program. In the realm of military education and training, Ferdinand completed the Combined Arms and Services Staff School (CAS3) and the United States Field Artillery Officer School, focusing on military and strategic leadership, as well as military operational art and science/studies.