Balboa Digital
Aimee Esguerra has a diverse work experience spanning various management and leadership roles. Aimee began their career in 2000 as an English and Research Teacher at SPCP ISO Design, where they also served as a Class Adviser. In 2004, they joined ICT Group as a Senior Operations Supervisor before moving on to ACS, a Xerox Company, in 2008, where they worked as an Operations Manager until 2010. In 2011, Aimee joined Aditya Birla Minacs as an Operations Manager, where they were responsible for managing the lines of business for a US Telco account. Aimee stayed with the company until 2013. In 2014, they worked briefly at Bibo Global Opportunity Inc. as a Teacher Support Leader before joining Balboa Digital. At Balboa Digital, they first worked as an Operations Manager from 2014 to 2022, before being promoted to President in November 2017.
Aimee Esguerra completed their Bachelor of Secondary Education majoring in English from the Philippine Normal University from 1996 to 2000. Following this, they pursued an M.A. in Linguistics at the same university from 2002 to 2003, completing the required units for the degree.
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Balboa Digital
Balboa Digital Provides Trusted, Compliant, Effective Call Center Services Get to know Balboa Digital - Our experience, expertise, and innovative call technology, set us apart. Add in your branding, our professional and friendly staff, and real-time reporting, and you've got a solution that helps ensure your customers respond and get the information they need. We're here for all your call center needs - from lead handling to process outsourcing to recruitment and enrollment to surveys and more. What you can rely on - Trusted Brand Ambassadors Real-Time Results Quick Implementation Clear Pricing Compliance Expertise Our friendly, professional and experienced team manages inbound and outbound calls for clients 365 days a year. Programs range from qualifying individuals interested in participating in clinical research trials to confirming students’ interest in online high school. We also work on your non-voice projects that compliment your call center service requests. Our flexible, integrated approach means we can handle a portion or all a client’s call needs as volume changes. In partnership with the major phone carriers, our outbound calling uses key white-listed client-branded phone numbers, ensuring higher contact and engagement rates. Our helpful call center team responds in real time to customer inquiries, creating a positive experience and improving program conversion. To schedule a meeting to explore how Balboa Digital can support your organization, feel free to phone or email: Mark Garms - CEO (714) 986-5595 or email markg@balboadigital.com Or Marilyn Crawford, VP, Partner Development (630) 862-7185 or email marilync@balboadigital.com We are looking forward to talking with you!