Balboa Digital Provides Trusted, Compliant, Effective Call Center Services

Get to know Balboa Digital -

Our experience, expertise, and innovative call technology, set us apart. Add in your branding, our professional and friendly staff, and real-time reporting, and you've got a solution that helps ensure your customers respond and get the information they need.

We're here for all your call center needs - from lead handling to process outsourcing to recruitment and enrollment to surveys and more.

What you can rely on -

Trusted Brand Ambassadors
Real-Time Results
Quick Implementation
Clear Pricing
Compliance Expertise

Our friendly, professional and experienced team manages inbound and outbound calls for clients 365 days a year.  Programs range from qualifying individuals interested in participating in clinical research trials to confirming students’ interest in online high school. We also work on your non-voice projects that compliment your call center service requests.

Our flexible, integrated approach means we can handle a portion or all a client’s call needs as volume changes. In partnership with the major phone carriers, our outbound calling uses key white-listed client-branded phone numbers, ensuring higher contact and engagement rates. Our helpful call center team responds in real time to customer inquiries, creating a positive experience and improving program conversion.  

To schedule a meeting to explore how Balboa Digital can support your organization, feel free to phone or email:

Mark Garms - CEO  
(714) 986-5595 or email markg@balboadigital.com 
Or
Marilyn Crawford, VP, Partner Development
(630) 862-7185 or email marilync@balboadigital.com

We are looking forward to talking with you!

Call Center

Balboa Digital

Mark Garms

Rod Manalo

Mary Jessica Abuton

Catherine Zuñiga

Annette Nocum

Ana Jamela Hidalgo

Aimee Esguerra

Belle Atkinson

Tony Furr

Cphr Maricris Lized Gamundoy

Andy Mendez

The Verification and Quality Assurance team at Balboa Digital ensures the accuracy and reliability of data collected during call center operations. This team of dedicated Lead Verification Specialists conducts thorough checks on leads and client interactions to maintain high standards of quality and compliance. By monitoring performance and implementing best practices, they help enhance customer experiences and improve overall service effectiveness.

Verification and Quality Assurance

Customer Support and Resolution

Leadership Team

Verification and Quality Assurance

About

Team members

Other teams at Balboa Digital

Customer Support and Resolution

Leadership Team