Heather Paglialong-Ivanovich

Heather Paglialong-Ivanovich is a dedicated professional with extensive experience in customer service and operations across various industries. Currently serving as a Business Development Specialist and ColorLink Specialist at Ball Horticultural Company since November 2018, Heather emphasizes customer support in high call volume situations, ensuring prompt assistance with product selection, order placement, and pricing. Prior experience includes a Dispatch Specialist role at Ozinga Ready Mix Concrete, Inc., where Heather managed order processing and driver relations, and a Technical Support Coordinator position at Verizon Wireless, providing technical assistance and customer service. Heather began a career in logistics as a Dispatch and Schedule Coordinator at Delaware Cars & Limousines. Academic credentials include a Bachelor's degree in Fine Arts Photography from Columbia College Chicago and certification as a Licensed Massage Therapist from First Institute Inc.