Leanne Byers

Leanne Byers is an experienced professional in the field of quality assurance and training, currently serving as a Teaching and Learning Observer at Baltic Apprenticeships since March 2022. Prior to this role, Leanne worked as an Internal Quality Assurer at Profound Services Group from January 2015 to May 2022, overseeing the quality of training and assessment processes. Leanne's extensive background includes positions at Business Impact UK Ltd, STEP UP TRAINING ASSOCIATES LTD, Highway Training Solutions, and Babcock International Group, where responsibilities involved managing quality assurance systems, conducting standardisation meetings, and coordinating external verification visits. Earlier in the career, Leanne gained valuable retail management experience as a National Retail Sales Manager and Store Manager at Talkabout Mobile Phones, focusing on staff training and exceptional customer service.