Chrystle Samuels

Chrystle Samuels is a seasoned professional with extensive experience in health policy and constituent services. Currently serving as the Director of Constituent Services for the Maryland Access Point Program at the Baltimore City Health Department since July 2019, Chrystle oversees constituent requests and ensures high-quality customer service while establishing program goals in alignment with state mandates. Previously, Chrystle worked as a Tax Preparer at H&R Block, providing tailored client experiences, and as a Health Policy Analyst at the Maryland Department of Health, assisting with the implementation of federal community setting rules for Medicaid services. Additionally, Chrystle held various roles at the Maryland Department of Aging, including Government Mandated Veteran Service Specialist and Veteran-Directed Care Program Manager, where efforts focused on improving services for veterans. Chrystle began professional endeavors as a Database Entry Intern, contributing to the MAP Online Resource Directory, and holds a degree in Health Administration and Public Policy from the University of Maryland Baltimore County.