Brittany Jones

Brittany Jones is a seasoned professional with extensive experience in governmental and external affairs within Baltimore Gas and Electric, having held roles since December 2014 as Director of Governmental and External Affairs, Key Manager of Customer Care, Manager of Customer Advocacy, and External Affairs Manager. In these capacities, Brittany serves as the primary liaison for local elected officials and community leaders, focusing on customer satisfaction and relationship-building. Prior experience at Baltimore Gas & Electric from September 2008 to December 2014 includes roles as Senior External Affairs Coordinator, where responsibilities encompassed oversight of the department budget and performance tracking, as well as Senior Community Relations Specialist, where education outreach programs reached a significant audience. Additional experience as Customer Relations Supervisor and Specialist involved leading teams to provide exemplary customer service and implementing key operational strategies. Brittany holds a degree in Management and Business Administration from the University of Phoenix.