Fabio Magalhaes

Fabio Magalhaes has extensive work experience in the field of customer experience and management. Fabio started their career at Banco Real as an Ombudsman and Head of Customer Experience. Fabio then moved on to Banco Santander, where they held various roles related to customer experience, including Head of Customer Experience and Digital Channels. At Banco BV, they served as the Head of Customer Experience Management and later as the Ouvidor User Experience. Fabio was also responsible for managing customer complaints and relationships with regulatory bodies such as Banco Central do Brasil, PROCON, and CVM. Additionally, they worked as a Docente at IPSConsumo and as a member of the Board at SMART CUSTOMER, a major CX and technology event in the country. Currently, they are the Head of Customer Experience at Banco Bmg, leading teams and implementing strategies to enhance the customer journey and integrate digital channels.

Fabio Magalhaes has a diverse education history. Fabio obtained a Master of Business Administration (MBA) in Strategic Service Management from FGV - Fundação Getulio Vargas in 2013. Fabio then pursued a specialization in Nutrição (por paixão), j á pensaram como alimentação saudável pode transformar sua vida? at Anhanguera Educacional from 2018 to 2021. In 2016, they completed a post-graduate degree in Business with a focus on Marketing from ESPM Escola Superior de Propaganda e Marketing. Prior to that, they obtained a post-graduate degree in Contract Law from Pontifícia Universidade Católica de São Paulo from 2008 to 2010. Fabio also holds a Bachelor's degree in Law from Universidade Nove de Julho, which they completed from 2002 to 2007. In terms of additional certifications, Fabio obtained a Certificate in Ombudsman from FGV/FEBRABAN in January 2016. Currently, there is no information available regarding any degrees or fields of study for the year 2023.