Francisca Paz Rivas Navarrete

Francisca Paz Rivas Navarrete is a seasoned professional with extensive experience at Banco de Chile since January 2014, serving in various roles including Consultor Experiencia Clientes Sr., Consultor Experiencia Clientes, Consultora Calidad de Servicio Cliente, and Analista de Riesgo Operacional. Expertise lies in operational risk and technology processes, with a focus on identifying unmitigated risks and conducting comprehensive assessments of banking processes. Francisca is adept at presenting managerial-level process outcomes and demonstrates strong coordination and efficiency during meetings. Educational credentials include a Diplomado in Customer Experience & Data Driven from Universidad de Chile (2020-2021), a Diplomado in Data Mining and Business Intelligence (2016), and a degree in Ingeniera en Información y Control de Gestión with a specialization in Operational Risk from Universidad de Chile (2009-2014). Additional experience includes a brief teaching replacement at Banco Central de Chile and an internship focused on operational risk at Instituto Guillermo Subercaseaux.