Giovanni Valdes

Giovanni Valdes is an experienced professional in customer experience and relationship management, currently serving as Gerente de relación Banca privada at Banco GyT Continental since October 2022. Previously held positions include Coordinador de experiencia de cliente at Infile S.A., where responsibilities involved redefining communication systems and enhancing client experience metrics. Giovanni also operated as Key Account Manager at SSL Digital MX, focusing on personalized account management and digital strategy implementation. A significant tenure at Telefónica included roles in customer experience management, emphasizing the analysis of key performance indicators and service improvement. Giovanni's early career featured roles in corporate account management and accounting assistance at Contecnica S.A. Educational qualifications include a Master of Marketing from ESI and a Bachelor of Business Administration from the same institution.