Thereza Cristina dos Santos Takenaka

Thereza Cristina dos Santos Takenaka has extensive experience in IT governance and operations, currently serving as Gerente de Governança de Operações de TI at Banco PAN since August 2021, overseeing incident, problem, change, configuration management, risk, and service level management processes. Previously, Thereza held the role of Coordenadora de Governança de TI, where significant advancements in change management and configuration management were accomplished. Prior experience includes over a decade at Santander Brasil, with roles such as Coordenadora de TI, where Thereza managed IT governance processes and a team focused on maintaining technology configuration and managing technology obsolescence. Other positions span from analyst roles at Advanta and IBM to foundational positions at ABN AMRO Brasil and APM ETE Julio de Mesquita. Thereza holds an MBA in ESG and Innovation from PUC Minas and certifications in IT governance and management.