Eric Desousa-Rosa

Eric deSousa-Rosa is an experienced professional in the telecommunications and customer service sectors, currently serving as Fraud Operations Shift Lead at Bandwidth Inc. since June 2012. In this role, Eric oversees a team of analysts to prevent and detect fraud within the telecommunications industry, employing advanced techniques and collaborating with cross-functional teams to implement effective strategies. Eric's previous roles at Bandwidth include Telecom Fraud Analyst II, NOC Technician, TAC Engineer II at Republic Wireless, and Customer Account Manager, where responsibilities included technical support, customer relationship management, and service optimization. Eric also has a background in retail sales and customer service from positions at Apple Inc. and AT&T, in addition to management experience at Chick-fil-A. Eric holds an Autobody Certification from Guilford Technical Community College and a high school diploma from Western Alamance.