Nathan Custis is an experienced Monitoring Engineer at Bandwidth Inc. since August 2018, specializing in observability and monitoring solutions while collaborating with subject matter experts to tailor solutions to client needs. Prior roles include Incident Manager and NOC Technician at TierPoint, where responsibilities encompassed triaging high-severity incidents and enhancing documentation and processes. Nathan's background also includes positions as an Enterprise Operations Technician and Tier 1 Technician, managing customer issues and monitoring devices. Additional experience spans roles in logistics coordination, metal processing, and customer service. Nathan holds a Bachelor's Degree in Creative Writing from North Carolina State University and a Certificate in IT Foundations from Wake Technical Community College.
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