Sam Mackey is an accomplished leader with extensive experience in customer service and operational management. Currently serving as the Director of Global Service Experience at Bandwidth Inc., Sam has developed and executed a comprehensive customer service strategy while managing the Service Experience Team. Sam's previous roles at Bandwidth include Senior Manager, Program Manager, and Project Manager, demonstrating a consistent focus on enhancing customer communications and engagement. Prior experience at REI as Retail Sales & Operations Manager further underscores strong operational leadership and customer service excellence. Sam holds a Bachelor of Fine Arts in Technical Production from the University of North Carolina at Greensboro.
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