Josie Llewellyn is an experienced professional currently serving as the Installations Desk Manager at Banham Group since January 2023. Prior to this role, Josie worked as an Area Operations Manager at Openreach from March 2019 to December 2022, where leadership of a team of up to 50 direct reports and stakeholder management were key responsibilities. Additionally, Josie held the position of Sales and Retention Manager at BT from March 2016 to March 2019, focusing on coaching advisors and managing performance metrics. Josie began the career as a Sales Advisor, gaining expertise in product knowledge and customer relations. Josie holds a Bachelor of Arts in English Language and Communication from Canterbury Christ Church University, completed in June 2015.