Bank of America
Maia H. Hardin has a robust background in operational performance and management, demonstrated through extensive experience at Bank of America since December 2004. As Senior Vice President, Operational Performance, Maia oversees the performance of Small Business Contact Centers with approximately 1300 agents and significant call volume. Previous roles include SVP of Scheduling and Workforce Management, handling large-scale contact center operations, and SVP positions focusing on loan administration, client fulfillment, and various business support services. Prior to Bank of America, Maia worked at Ingersoll Rand as Logistics Services Manager and at Sea-Land Service, Inc. across various roles including Logistics Manager. Maia holds a Bachelor’s degree from DePauw University and has studied at Universitat Autònoma de Barcelona.
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Bank of America
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Bank of America is one of the world’s largest financial institutions. Bank of America counts individuals, small and medium businesses, global corporations, and governments among its customers. Within the US, it serves approximately 56 million consumers and small businesses. Globally, it is recognized as a leader in wealth management, corporate and investment banking, and trading. Bank of America has eight business segments serving people, companies, and institutions. The bank has four business lines serving people: Retail, Preferred, Merrill Lynch Wealth Management, and Bank of America Private Bank. Retail offers consumers a suite of products and services through both digital and a large network of brick and mortar branches. Preferred supports clients with up to $250,000 in assets and small businesses with up to $5 million in revenue with cash management, investment solutions. Merrill Lynch Wealth Management serves clients with $250,000 in assets up to ultra high net worth, providing them with unique plans and advice to help each individual achieve their unique financial goals. Bank of America Private Bank provides ultra high net worth clients - those with over $3 million in investable assets - highly personalized, team-based services for investment and wealth management. The bank has three business segments serving companies: Business Banking, Global Commercial Banking, and Global Corporate & Investment Banking. Business Banking serves smaller U.S. companies with annual revenues of $5 million to $50 million through its network of local teams. Global Commercial Banking serves middle-market U.S. companies with revenues in the range of $50 million to $2 billion through a combination of local relationship managers backed by the full capabilities of the bank. These capabilities include treasury, lending, leasing, investment banking, risk management and international subsidiary banking services. The Global Corporate & Investment Banking segment serves clients exceeding $2 billion in revenues and government agencies across 38 countries. The bank provides treasury services, lending, leasing, advisory, and debt and equity underwriting solutions for these clients. For institutions, Bank of America’s Global Markets serves clients such as hedge funds, asset managers, pensions and other financial institutions. BofA provides global sales and trading services to these institutional clients across fixed income, credit, currencies, commodities and equities.