Bastiaan Franken

Bastiaan Franken is a seasoned professional in digital banking and product management with extensive experience at leading institutions. Currently serving as Manager Digital Banking AVP at Bank of Hawaii since February 2022, Bastiaan focuses on driving digital and customer-centric changes for mobile and web platforms. Prior to this, Bastiaan spent a decade at ING Nederland, holding various roles including Sr Product Manager for Payments, where significant improvements to international payment products were made, leading to enhanced customer satisfaction and operational efficiencies. Additional roles at ING included Product Manager for Onboarding and Legal Representative Services, where leadership in innovative product development and compliance was demonstrated. Bastiaan's career also includes positions at American Express and ABN AMRO, contributing to product marketing and ATM services. An academic background includes an MSc in Sociology of Culture from the University of Amsterdam and studies at Gerrit Rietveld Academie.