Áine McCleary

Áine McCleary was appointed to role of Chief Customer Officer (CCO) in May 2023 as an advocate for the customer across the entire Group.

In this newly-created Group Executive Committee role, Aine is primarily responsible for developing a Groupwide customer strategy to help improve customer attraction, retention, and satisfaction.

Áine joined Bank of Ireland in 2000, holding a wide variety of senior roles in global markets and retail banking since then. Between 2018 and 2021 she was Director of Distribution Channels with a team of 3,000 colleagues serving personal and business customers across the branch, contact centre and digital channels. Most recently, she played a leadership role in the Group’s acquisition strategy. Áine served as President of the Institute of Banking from 2018 to 2019.