Emma Farrelly

Emma Farrelly has extensive experience in the banking sector, currently serving as Senior Manager Financial Wellbeing and Financial Capability Lead at Bank of Ireland since January 2016. In this role, Emma designs and implements financial literacy programs to enhance consumer financial literacy in Ireland. Previous leadership positions include Customer Operations Manager, Sales and Service Manager, and Premier Manager at Bank of Ireland, where responsibilities encompassed team management, sales excellence, customer service, compliance, and operational change. Prior to this, Emma held roles such as Branch Manager and Customer Advisor at Ulster Bank and Halifax, respectively, and began a career in customer service and sales with National Irish Bank and Trailfinders. Emma's educational background includes professional certifications in savings, investments, loans, and customer experience, complemented by a degree in Business and Tourism.