Jackie O'Dowd

Jackie O'Dowd currently serves as the Cards Service Support Manager at Bank of Ireland, a position held since April 2018, overseeing debit and credit card services, incident management, and leading a team of card subject matter experts. Previous roles at Bank of Ireland include managing the transition of the Business Online Administration Process, serving as a subject matter expert on the ICS UK Cheque Imaging Programme, and governance management for outsourced teams. Starting at Bank of Ireland in 1999, Jackie progressed from a data entry operator to various leadership roles, gaining extensive experience in operations and team management. Academic qualifications include a Diploma in Front Line Management from the Institute of Bankers and a Professional Diploma in Banking Operations and Digital Analytics from the Bankers Institute.