Marie Mulhern Professional Banker

Marie Mulhern is a seasoned banking professional with extensive experience at the Bank of Ireland since January 2005, where Marie currently serves as Head of Customer Operations and Enablement. Responsibilities include overseeing change, transformation, and continuous improvement initiatives. Previous roles encompass Senior Manager Customer Contact, where Marie managed mortgage, cards, loans, and collections teams, and Network Relationship Manager, focusing on management information creation and analysis, as well as building relationships to reduce mortgage arrears. Additional leadership positions include various team leader roles across several divisions, focusing on stakeholder relationships, risk mitigation, and operational improvements. Marie's educational background includes multiple qualifications from University College Dublin, such as a Professional Certificate in Managing People and a degree in Finance and Financial Management Services. Prior to banking, Marie operated a retail outlet, managing all aspects of the business.