Candice Ng

Candice Ng is an experienced professional in client reporting and customer service management, currently serving as the Director Product Owner for Client Reporting at Bank of Singapore since July 2016. In this role, Candice leads a team of 12 to implement monthly enhancements of various client reports. Prior to this position, Candice held several key roles at LexisNexis, including Associate Director Product Owner for Client Statement and Global Process Solution Manager, where responsibilities included improving customer service processes and overseeing the operational efficiency of multiple service areas. Additionally, Candice has experience as Customer Service Manager at Teledata Networks, focusing on optimizing contact center operations, and as a Contact Centre Executive at MobileOne, ensuring quality customer service. Candice holds a Master's degree in Leadership & Training from Royal Roads University and has pursued further education at Singapore Management University.