Meigi Melissa

Meigi Melissa has extensive experience in customer engagement and service quality across various leading firms. Currently serving as Digital Banking Service & Quality Lead at PT Bank BTPN Tbk since September 2018, Meigi Melissa focuses on enhancing user satisfaction and managing key performance indicators. Prior roles include Digital Engagement Division Head and Contact Center Operation Division Head at Indosat Ooredoo, where Meigi Melissa successfully shifted customer interactions to digital platforms and received accolades for operational excellence. Additionally, Meigi Melissa has held managerial positions in contact center operations at PT AXIS Telekom Indonesia and quality management at PT. XL Axiata Tbk. Meigi Melissa holds a degree from Universitas Trisakti and completed secondary education at SMA 1 Bogor.