Joel Santana currently serves as AVP, Operations & Process Improvement Manager at BankUnited since March 2023, with previous experience as an Employee Banking & Process Improvement Analyst. Prior roles include Processor at Paramount Residential Mortgage Group Inc., where responsibilities involved supporting Loan Officers and ensuring compliance with underwriting guidelines, and Agent Experience Partner at Better, managing a full-cycle loan pipeline for over 250 real estate agents. Joel's background also includes a position as Senior Mortgage Banker at Network Capital Funding Corporation, guiding clients through the loan process, and various operational roles at Nike that focused on employee training and engagement. Joel holds a Bachelor’s degree in General Studies from Florida Atlantic University and an Associate of Arts from Miami Dade College in Kinesiology and Exercise Science.
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