Maria Massa

Maria Massa is a dedicated professional with a solid background in customer experience and call center management. Currently serving as a Customer Experience Specialist at Bannerflow since May 2023, Maria previously held roles as an E-transaction Dispute Manager at AD TYRES INTERNATIONAL SLU and Contact Center Team Lead at APS Bank, where responsibilities included overseeing operations and enhancing customer satisfaction. Maria's career path includes experience as a Call Center Representative at Overland Health and Centrecom, as well as a Contact Center Agent at GO plc. Maria holds an Advanced Diploma in Software Development from the Malta College of Arts, Science and Technology, demonstrating a strong foundation in Information Technology.