Carolyne Lussier

Carolyne Lussier is a senior consultant specializing in operational risk and business continuity at Banque Nationale since September 2018. In this role, Carolyne oversees the implementation and functionality of business continuity plans, IT recovery strategies, and crisis management while ensuring an integrated view of business continuity risks across the sector. Additionally, Carolyne serves as a project director at Banque Nationale Courtage direct since September 2009, leading significant projects that enhance the profitability of the sector. Previous roles include interim senior advisor and senior analyst, focusing on telephony operations and optimizing call center systems and processes. Carolyne holds a professional bachelor's degree in cosmetic aesthetics and perfumery and a master's degree in project management from UQAM, obtained in 2019.