Susan Eastman

Susan Eastman is an experienced professional currently serving as Claims Manager and previously as Claims Team Leader and Claims Handler at Barbon Insurance Group since July 2019. With a background at Nottingham Chiropractor as a Clinic Assistant (March 2016 - May 2019) and extensive experience at the Royal Bank of Scotland from January 2001 to March 2015 in various roles including Team Manager and Lean Manager, Susan has demonstrated expertise in customer service, team leadership, and process improvement. Key contributions include supporting customer-focused initiatives under FCA guidelines, developing Lean methodologies, and fostering team collaboration and communication to enhance performance and drive business success. Educational background includes attendance at Clifton Hall Girls Grammar School.