Mannu Verma is an experienced professional with a strong background in process and team management, currently serving as a Team Manager/Assistant Manager Training at Barclays since August 2013. Responsibilities include overseeing daily operations for UK middle office post-sanction teams, managing up to 16 processors, and ensuring high customer satisfaction. Mannu possesses expertise in Loan IQ and ACBS applications, conducts training needs assessments, and prepares standard operating procedures. Previous roles include Senior Customer Relationship Officer at AVA Merchandising Solutions P Ltd and Process Trainer/Team Developer at Bank of America, where Mannu managed loan and insurance document processing. Educational qualifications include a degree in Financial Modelling from IB Institute and a PGDBA in International Business from Bhartiya Vidya Bhavan.
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