Stu Watson CeMAP

Stu Watson CeMAP is currently the Customer Experience Manager at HSBC UK, where they oversee initiatives aimed at enhancing customer satisfaction. With extensive experience in the financial sector, Stu has successfully driven transformation projects and improved operational efficiency through effective stakeholder management. Previously, they held roles at Barclays, including Strategy and Transformation Manager, and managed various projects that resulted in significant cost reductions and improved service delivery. Stu’s background also includes a position as Delivery Support Manager at the Office of National Statistics, where they focused on continuous improvement and supplier relationship management.