Customer Experience and Onboarding

The Customer Experience and Onboarding team at BARMER focuses on creating a seamless and supportive journey for new customers. They facilitate the onboarding process, ensuring that new members understand their benefits and how to access services, while continually enhancing the overall customer experience. The team manages projects in customer communications, culture and change, and corporate development to maintain and improve service standards, contributing to the organization's goal of promoting health and well-being.