Julien Vieux-Vincent

Julien Vieux-Vincent is an experienced director at Bartle, leading customer experience consulting practices since December 2014. Notable achievements include optimizing complaints handling in banking, enhancing B2B telemarketing for express logistics, and developing omnichannel customer journeys for specialty distribution. Additionally, Julien has structured quality practices for contact centers in B2C services, designed loyalty programs in retail, and supported strategic developments in health and beauty sectors. Prior roles include senior management positions at Jalix Swiss and CGI Business Consulting, as well as trade marketing at SFR. Julien holds a Master's degree in management from KEDGE Business School and a Master in business from Montana State University-Bozeman.