Shana Strauss

Shana Strauss is a seasoned professional with extensive experience in customer service, project management, and marketing. Currently serving as a Senior Customer Service Representative at BASF since June 2025, Shana demonstrates a strong commitment to enhancing customer experiences and optimizing service operations. Prior to this role, Shana worked as a Project Manager at South African Experiences Trading, overseeing a variety of projects to ensure timely completion and adherence to quality standards. Previous positions include Leasing and Exhibition Specialist at BOO! Surprising Media Solutions and Mustard Seed Marketing Limited, as well as Marketing Manager at Ella Coffee, where Shana managed significant accounts and marketing initiatives. Educational credentials include a Higher National Diploma in Business from Galway Business School, complemented by studies at Central University of Technology in Free State.