Michael Spencer is a Customer Service Manager at Basware, where responsibilities include delivering data-driven presentations to customers and developing dashboards in Tableau to support business decision-making. Previously, as a Customer Success Manager at the same company, Michael coordinated cross-functional collaboration, implemented success plans for enhanced customer efficiency, and managed a $4 million ARR portfolio. Earlier roles include serving as a Marine Electronics Sales Associate at Bass Pro Shops, and various research-related positions at Appalachian State University, where Michael managed research assistants and conducted studies in psychology. Michael holds a Bachelor's Degree in Psychology from Appalachian State University.
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