Ramona Baciu is a seasoned professional with a diverse background in customer service and support roles. Currently serving as a Senior Support Consultant at Basware since July 2021, Ramona's previous experience includes a Senior Zendesk Customer Service position at POTENTIAM LTD and a Catalog Associate role at Amazon, where multilingual abilities in English and Italian were utilized. Prior to these roles, Ramona developed technical skills as a Junior Java Developer at Software Development Academy and garnered extensive experience as a Customer Service Team Lead at AlmavivA S.p.A., where leadership and team development were key responsibilities. Ramona holds an undergraduate degree in Marketing/Marketing Management from Universitatea „Spiru Haret” din București, earned between 2009 and 2012.
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