Wayne Sargent

Wayne Sargent is a skilled database developer currently employed at General Dynamics - Bath Iron Works since August 2021, where notable achievements include streamlining a critical business process using SSIS and SQL, significantly reducing execution time from 4 hours to 30 minutes and enhancing operational efficiency. Prior to this role, Wayne served as the Information Technology Training Manager at Northeast Technical Institute from August 2018 to August 2021, where a comprehensive course syllabus led to a remarkable increase in graduation rates from 42% to 83%. Experience also includes positions as Training Manager at Grand Rounds, Inc., where call handle times were reduced by 14%, and Software Implementation Trainer at Tyler Technologies, receiving 100% positive customer satisfaction feedback. Additionally, Wayne was the Senior Training and Quality Operations Manager at Carbonite, achieving a customer satisfaction increase to 94% and substantial improvements in renewal rates and handle times. Education was completed at Oxford Hills High School.