Carmen I.

Carmen I. serves as a Medical Assistance Coordinator at battleface since January 2024, offering real-time support to travelers and establishing assistance protocols. Prior experience includes working at Aetna, a CVS Health Company, from May 2016 to December 2023 as an Evacuation Coordinator and Senior Case Management Associate, where responsibilities involved organizing medical evacuations and managing a team. Carmen I. has a diverse background in customer service roles across various industries, including positions at COMPUTERSHARE INVESTOR SERVICES PLC and Direct Line Group, where tasks included client communication, complaint resolution, and coordination of insurance renewals. Education includes a degree in Office Management and Automation from Fortuna University and a Junior Accountant certification from Fòrema S.c.a.r.l.