BAXI
Sarahjane Galbraith is an accomplished customer relations manager with extensive experience in the hospitality and heating industries. Currently serving Baxi Heating since October 2017, Sarahjane focuses on driving customer engagement and retention. Previously, at InterContinental Hotels Group (IHG®) from July 2002 to May 2017, Sarahjane excelled as a Reservations Sales Team Manager, where responsibilities included coaching teams to achieve financial goals and enhance customer experiences. Additionally, as a Specialist Reservation Sales, Sarahjane provided expert travel advice, ensuring delivery of the IHG brand experience. Sarahjane holds a CMI Level 5 degree in Operations and Departmental Management from Catch 22, earned between 2019 and 2021.