Stefanie Baynum

Stefanie Baynum serves as the Service Operations Senior Manager at Baxter International Inc., overseeing a team of 55 employees involved in workforce management, analytics, continuous improvement, project management, training, and quality management. With a focus on improving customer service operations, Stefanie has successfully managed profit and loss across ten cost centers, achieving year-over-year margin improvements. Prior to this role, Stefanie held senior and managerial positions at Alorica, where responsibilities included developing workforce planning strategies and managing staffing for diverse channels across multiple sites. Stefanie's career began as a Real Time Analyst at NCO Group, advancing through roles that honed skills in intraday management and performance reporting. Stefanie holds a Bachelor’s degree in Business Administration and Management from Upper Iowa University.