Florian Gäng

Florian Gäng currently serves as the Director of Global Customer Experience Strategy at Bayer Pharmaceuticals, focusing on the establishment of a global customer experience management function and driving change towards a customer-centric organization. Prior to this role, Florian held various leadership positions, including Head of CX & Innovation Consulting DACH at Publicis Sapient, where responsibilities included overseeing a strategy and innovation team across multiple locations. Additional experience includes managing a strategy unit at Aperto AG, leading an international business unit at Aperto - An IBM Company, and providing user experience consultancy services at multiple organizations. Florian's career began with a focus on user interface design and customer service consulting, complemented by a degree in psychology and information engineering from the University of Konstanz.