Edim Robert

Edim Robert is an experienced professional currently serving as a Specialist in Service Excellence at Bayobab since July 2022, where responsibilities include designing and implementing standardized processes for customer onboarding and lifecycle management. Prior to this role, Edim Robert spent over a decade at MTN Nigeria in various capacities, including Customer Support Partner and Strategic Relationship/Customer Success Partner, focusing on account management, revenue growth, and customer satisfaction. Additionally, Edim has a background in team leadership and campaign management. Edim holds an Advanced Business Foundations degree from Nexford University and a Bachelor's degree in Physics from the University of Calabar.