Pedro Ramos has extensive experience in roles such as Product Owner, Business Analyst, and Application Specialist at Bayport Financial Services Group since August 2016, where responsibilities include producing business requirements specifications and ensuring stakeholder input and documentation consistency. Prior to this, Pedro held the position of Task Manager at IBM from 2010 to August 2016, focusing on team management to meet service level agreements and reporting on account statistics. Earlier experience includes a role as Trainer at PT Contact from 2007 to 2010, preparing training materials for software applications and product sales. Pedro holds a 12 ano degree in Economics from Escola Secundaria D. Pedro V and further education from Instituto Superior de Gestão.