Erica Santos

Erica Santos has extensive experience in human capital management and compliance, currently serving as the Diretora de Clientes, Operações e Serviços at BB Tecnologia e Serviços since June 2003, where responsibilities encompass training and development, organizational culture, recruitment, and relations with unions. Significant achievements include the implementation of a structured salary plan and initiatives for employee development and succession planning. Additionally, Erica has held roles such as Head of Compliance and Gerente de Divisão, focusing on internal controls and operational risk management. Prior experience includes serving as a Gerente de Projetos at Xerox, with a strong academic background including MBAs in Business Management and Project Management, and a degree in Data Processing from Pontifícia Universidade Católica do Rio de Janeiro.