Monica P. is an experienced UX & Design Operations Manager currently at BBC since October 2023, with a strong background in product and design management. Previously, Monica has held roles including Product and Design Ops Manager and Design Operations Manager at Purplebricks from April 2020, and Design Operations Manager at Sainsbury's from February 2017 to April 2020. Monica's expertise lies in driving customer-centric digital experiences through effective management of multidisciplinary design teams, focusing on workflow efficiency, stakeholder management, and UX advocacy. Prior to these roles, Monica served as an Experience Design Consultant at Impact Innovation and as a Consultant at Larch Consulting, along with experience as a Commercial Manager at Marks and Spencer. Monica holds an MSc in Management Psychology from the University of Nottingham and a degree from the University of Leicester. Key skills include demand/workflow management, budgeting, L&D reporting, recruitment, and onboarding.
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