Elisa P.

Elisa P. is a seasoned professional with extensive experience in customer experience and project management, currently serving as Portafolio Management Senior - RTE at BBVA en México since October 2018, where responsibilities include developing strategies and managing the Customer Experience & Business Process Engineering Projects Portfolio in an Agile environment. Previous roles at BBVA included Director of Customer Experience Projects, focusing on strategy formulation and project execution using Agile and waterfall methodologies, and Senior Global Customer Experience Analytics Manager, where Elisa implemented global strategies for customer experience across ten countries. Prior experience at Banamex involved managing business intelligence and NPS initiatives, as well as strategic sourcing and vendor management. Elisa's career began at Costco as a Jr. Buyer, where strategic supplier negotiations were pivotal. Academic qualifications include an MBA with a concentration in Strategic Planning from Tecnológico de Monterrey, a Certificate in Customer Relationship Management from Universidad Anáhuac, and a Bachelor’s Degree in Hotel Management from CESSA.